FAQS

Thank you for choosing J Luxe Decor. Your satisfaction is important to us.

 

Please review our policies before making a purchase:

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• All sales are final. Due to the custom-made nature of our pieces, we kindly ask that you are certain of your choices when placing an order, as we do not accept order cancellations, refunds, exchanges, or provide warranties. (Ready made pieces may be returned within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value)

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• All deposits are received up front and non-refundable

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• Each of our items is unique and delicate, so please handle them with care.

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• While we take great care in packaging your order, we are not responsible for damage caused by shippers or customers.

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If you have any questions or need clarifications regarding our policies, please feel free to contact us before making your purchase. We are here to help and will respond as quickly as possible.

 

Thank you for your understanding and for supporting J Luxe Decor.

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CARE INSTRUCTIONS​

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• Clean with a damp cloth to remove spills, stains dust, and general cleaning.

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• Use glass cleaner or a damp cloth and mild soap for stubborn spots such as fingerprints.

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• Avoid using harsh chemicals or abrasives.

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• Store in a dry place away from direct sunlight.

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• Do not place hot items directly on the holder.

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• Do not put in dishwasher (coasters, trays, all functional art pieces)

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• Check periodically for signs of wear or damage and address promptly.

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By following these care instructions, you can enjoy your luxury pieces for years to come.